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Terms & Conditions

Terms and Conditions

Same day delivery

Operation Hour Monday to Friday 10.00am - 7.00pm
Delivery Hour Monday to Sunday 10.00am - 7.00pm
  • Order received & confirmed before 1pm (GMT +8.00) same day delivered before 5pm.
  • Order received & confirmed before 3pm (GMT +8.00) will be consider as express order and same day delivery before 9pm.
  • Order received & confirmed after 5pm (GMT +8.00) will be delivered the next working day after 1pm.
  • Although we can do same day deliveries but we would appreciate your advance orders.

We will only proceed your order once the payment done and confirmed.

Delivery on Public Holiday & Special Occasion

If your order place on Public Holiday or Special Occasion ( Valentine’s day, Mother’s day, Father’s day ) than the order will automatically treated as the next working day.

There will be a surcharge.

  • Delivery time after 7 pm
  • Delivery before 10am
  • Express delivery within 3 hours
  • Specified delivery times

Cancellation & Redirection

A 50% cancellation charge is applicable for any order that is confirmed.

Kindly contact us at 07-2553393.

For unsuccessful deliveries, there will be no cancellation. The gift will be returned to the purchaser by self collect or re-arrange a chargable transport. 

A minimum fee of RM30 plus any additional charge for product touch up will be imposed for re-delivery or re-route to any new address


Jacqueline Decoration House reserves the right to substitute any unavailable products of equal or higher value.

Outstation Order

For outstation orders (outside Johor Bahru Town Area), the flowers and materials used in our flowers & gift products may vary according to the availability / seasonality of the flowers &materials concerned. We reserve the right to change the flowers /colour of flowers/ materials / cakes / wines / chocolates / other gifts used (in the event of unavailability of such flowers / colour of flowers /materials / cakes / gifts / wines / chocolates) to the most similar or next similar one which is available at the time of the order / delivery date. As such, we have no obligation to make any refund in the event of any such changes made to the products and materials used for the outstation orders being delivered to the recipient's concerned.


Jacqueline Decoration House and its management reserves the right to reject orders at its discretion.

Please note that all information contained herein are subjected to change without prior notice.

Prices are subject to change during festive seasons including, but not limited to, Valentine’s Day, Christmas, Mother’s Day and Chinese New Year.

Jacqueline Decoration House will not responsible for late or non delivery of the flowers & gifts in the following circumstances:-

  • The recipient of the order made is not present at the address given & there is no one else present to receive the delivery on behalf of the recipient.
  • Recipient's info such as address & contact number provided is incorrect.
  • Refusal from the recipient (should such situations occur, the purchase is considered delivered & no refunds will be made).
  • During peak festivals such as Deepavali, Hari Raya, Christmas, Chinese New Year, Valentine's Day & Mother's Day where high demand for delivery is expected.
  • Natural disaster, violence, warlike situations and/or reasons beyond our control.

Operation Hour

Monday to Friday 10.00 am - 7.00pm

Delivery Monday to Sunday. 

Customer Service

Tel: +607-2553393

H/P: +6019-7570235wsLine

Email: or



Track your order by using order no

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